Terms of Service
Service agreements and legal terms for ShiftCTRL network engineering services
Last updated: October 23, 2025
These Terms of Service ("Terms") govern your use of services provided by ShiftCTRL Network Engineering ("ShiftCTRL," "we," "us," or "our"). By engaging our services, you ("Client," "you," or "your") agree to be bound by these Terms.
These Terms constitute a legally binding agreement. Please read them carefully. If you do not agree to these Terms, do not engage our services. Individual projects may require additional agreements specifying scope, timeline, and deliverables.
Service Agreement
Network Engineering Services
- •UniFi network design and architecture planning
- •On-site deployment and installation services
- •Configuration and optimization of UniFi equipment
- •UniFi Protect security camera system installation
- •Access control system deployment and configuration
- •Ongoing managed network services and support
Service Delivery
- •Services delivered according to agreed statements of work
- •Timeline and deliverables specified in project agreements
- •Regular progress updates and milestone reviews
- •Professional standards and industry best practices
- •Quality assurance and testing protocols
- •Comprehensive as-built documentation provided
Client Responsibilities
Site Access and Preparation
- •Provide necessary site access for installations
- •Ensure adequate power and network infrastructure
- •Obtain building permits where required
- •Coordinate with building management or landlords
- •Maintain safe working conditions for technicians
Equipment and Infrastructure
- •Purchase equipment as specified in proposals
- •Provide internet service provider (ISP) connectivity
- •Ensure compatibility with existing systems
- •Maintain environmental conditions (temperature, humidity)
- •Provide secure equipment storage when needed
Pricing and Payment
Pricing Structure
- •Hourly rate: $150/hour per engineer
- •On-site day rate: $1,000/day per engineer
- •Project-based pricing available for larger deployments
- •Equipment billed at cost plus 10% handling
- •Travel expenses for projects outside 50-mile radius
- •Emergency/after-hours rates may apply
Payment Terms
- •50% deposit required for projects over $5,000
- •Net 30 payment terms for established clients
- •Progress billing for multi-phase projects
- •Equipment purchased upfront or upon delivery
- •Late payment fee: 1.5% per month on overdue balances
- •Payment methods: ACH, wire transfer, credit card
Warranties and Limitations
Service Warranty
- •90-day warranty on installation workmanship
- •Configuration errors corrected at no charge
- •Equipment warranties per manufacturer terms
- •Exclusions: damage from misuse or environmental factors
- •Client modifications void service warranty
- •Warranty requires regular firmware updates
Liability Limitations
- •Not liable for ISP outages or service issues
- •Not responsible for data loss (backups recommended)
- •Total liability limited to project value
- •No liability for third-party equipment failures
- •Force majeure exceptions apply
- •Professional indemnity insurance maintained
Additional Terms
Intellectual Property
All network designs, documentation, and configuration templates remain the property of ShiftCTRL unless otherwise specified in writing. Clients receive a license to use deliverables for their network operations but may not redistribute or commercialize them.
Confidentiality
We maintain strict confidentiality of all client information, network designs, and business details. This includes network topology, security configurations, and access credentials. We will not disclose client information except as required by law or with explicit client consent.
Change Orders
Changes to project scope, equipment, or specifications require written approval and may affect pricing and timeline. We will provide revised estimates for any change requests. Emergency changes may be implemented immediately with retroactive documentation.
Termination
Either party may terminate services with 30 days written notice for ongoing managed services. Project-based work continues until completion unless mutually agreed otherwise. Early termination requires payment for work completed and non-returnable equipment.
Dispute Resolution
Any disputes will first be addressed through good-faith negotiation. If unresolved within 30 days, disputes will be settled through binding arbitration in New York State under American Arbitration Association rules.
Modifications to Terms
We reserve the right to modify these Terms at any time. Changes will be posted on our website with an updated effective date. Continued use of services after changes constitutes acceptance of modified Terms.
Governing Law
These Terms are governed by the laws of the State of New York, without regard to conflict of law principles. Exclusive jurisdiction for any legal proceedings shall be in the state or federal courts located in New York County.
Contact Information
Questions about these Terms should be directed to: