TERMS OF SERVICE
Service Agreement
These terms govern the provision of AI consulting services by ShiftCTRL Inc. Please review carefully before engaging our services.
Last updated: January 23, 2025
Agreement Overview
This agreement establishes the terms under which ShiftCTRL Inc. ("ShiftCTRL", "we", "us") provides AI consulting services to clients ("Client", "you"). By engaging our services, you agree to these terms and conditions.
Professional Services
Enterprise AI consulting and implementation
Confidentiality
Strict protection of client information
Fair Terms
Balanced rights and responsibilities
Service Agreement
Consulting Services
- AI strategy development and roadmap planning
- Machine learning implementation and deployment
- Data analytics and intelligence solutions
- Custom AI solution development and integration
- Ongoing support and optimization services
Service Delivery
- Services delivered according to agreed statements of work
- Timeline and deliverables specified in project agreements
- Regular progress updates and milestone reviews
- Professional standards and industry best practices
- Quality assurance and testing protocols
Client Responsibilities
Data and Access
- Provide necessary data and system access as agreed
- Ensure data quality and completeness for AI training
- Maintain appropriate data governance and security
- Obtain necessary approvals for data usage
- Comply with applicable data protection regulations
Collaboration
- Designate key stakeholders and project contacts
- Participate in regular project meetings and reviews
- Provide timely feedback and approvals
- Support change management and adoption efforts
- Maintain confidentiality of proprietary methodologies
Intellectual Property
Client IP Rights
- Clients retain ownership of their data and business processes
- Custom solutions developed specifically for client use belong to client
- Client-specific configurations and customizations remain client property
- All client confidential information remains protected
- No use of client IP for other engagements without consent
ShiftCTRL IP Rights
- Proprietary methodologies and frameworks remain ShiftCTRL property
- General knowledge and experience gained through projects
- Pre-existing tools and accelerators
- Industry benchmarks and best practices
- Training materials and documentation templates
Liability and Warranties
Service Warranties
- Professional services performed with industry-standard care
- Team members possess relevant qualifications and experience
- Compliance with applicable professional standards
- Use of current industry best practices and methodologies
- Regular quality assurance and review processes
Limitation of Liability
- Liability limited to fees paid for specific project
- No liability for indirect, consequential, or punitive damages
- Client responsible for business decisions based on recommendations
- Results depend on data quality and organizational factors
- No guarantee of specific business outcomes or ROI
Payment Terms
- Project-based or retainer payment structures
- Net 30 payment terms from invoice date
- Late payment fees may apply after 60 days
- Expenses reimbursed at cost with receipts
Termination
- Either party may terminate with 30 days notice
- Payment due for work completed to termination date
- Return of confidential information required
- Survival of confidentiality and IP provisions
Governing Law & Dispute Resolution
Jurisdiction
- Governed by laws of New York State
- Federal and state courts in New York have jurisdiction
- Venue in New York County preferred
Dispute Resolution
- Good faith negotiation required first
- Mediation preferred before litigation
- Arbitration for disputes under $100,000
Questions About These Terms?
If you have questions about these terms of service or need clarification on any provisions, please contact our legal team.
For questions about this policy, please use our contact form at /contact